EmailFRY

Basic Support

- Email Support

- Phone Support for service unavailability

- Quick Resolution of issues

- Support intimation over sms / Whatsapp

- Chat intimation

- Level 1 support

- Guidance for all issues not covered in scope

Advance Support

- All services of Basic Plan

- Escalation Matrix

- All Levels

- Unlimited instances

- Phone Support for all issues

- Resolution guarantee

- Quick escalation

- Support Logs

- Regular feedback and improvement

Dedicated Support

- Person dedicated to company

- Availability during working hours on weekdays or more

- Key account manager in addition to manage any escalation quickly

- Phone, email, whatsapp, remote desktop

- On-site visits included if in the same area

- If in different area, On-site visit free except travelling and actuals costs

- Immediate response within 15 mins

On-site Support

- One person deployed full time / part time in company's office

- No need to manage employment of support person

- Fully managed by EmailFRY.com

- For any issues not resolved by person, backup experts at EmailFRY.com available to help person to resolve

- Backup experts on-site visit free (Excluding actuals costs)

- Availability can be configured as per requirement

- Can be deployed anywhere across most regions

Custom Pack

- Any custom requirement of support not matching any packs

- Most customers using custom packs

- MSMEs and SMEs using various custom packs

- Configuration as per budget and requirement